Frequently Asked Questions and Answers

Browse or Search – Frequently Asked Questions (FAQs).

Is ROG really free of charge?

Yes, it will always be free to post or browse ads on ROG

Where can I send questions or feedback about ROG?

Please fill in the form below to share your questions or feedback.

Is my personal information secure and won’t be passed to a third party?

We treat your personal information with the highest standards of security and confidentiality. We never sell or give any personal information we have about you to any other company. You can rest assured that your personal information is safe with us.

How long will it take before my ad appears on ROG

All ROG ads are moderated within 24 hours of posting.

What should I include in my ROG Ad description?

Remember to include any relevant sizing information and or color descriptions. North Face Ladies Fleece Size Medium Colour Blue. Don’t use all caps, upper case or strange characters (e.g. %&”*) in your ad search won’t find your ad.

No replies from email enquiries about a ROG Ad?

We ask everyone to take the time to reply to all ROG Ad enquiries a popular Ad could receive hundreds of enquiries that may be a bit overwhelming. It might also be worth checking your spam filter just incase some replies have been redirected.

What outdoor gear can I put on ROG?

Most preloved gently used unwanted outdoor clothing and equipment. If you can post your ad in an ROG categories you are probably OK. However we reserve the right to not post or alter any ad. You cannot list anything with an engine, weapons of any description, hunting and fishing gear, BBQs and any real estate.

Can I advertise my company on ROG?

No, ROG is for individuals and registered charities

What’s my username?

When you created your account you chose a name to use as a your username.

Lost or forgotten password?

You can request your password to be reset by entering your email address on the Forgotten Password page and we’ll send you a link in order to reset it.

Should I use a service like PayPal when a transaction involves money.?

There is always a risk involved when you aren’t able to complete a transaction with someone face to face. We recommend PayPal for users who’d like extra peace of mind when buying or selling goods remotely.
Always talk to the person you are doing business with, by email and phone this is very important.
Any time you buy or sell items over the Internet there is the risk you will encounter people wanting to scam you or someone else out of money. Be aware of anyone attempting to gather your personal information.

How will I know when my ROG Ad is live?

You will receive an email once your ROG Ad js live.

New ROG Ad?

Choose the ROG Ad category that is suitable for your item. For example, a men’s waterproof cycling jacket would be posted in Bikes and Cycling and not Outdoor Clothing.

How do I delete/remove my ROG Ad?

To delete/remove your ad on ROG just complete the form below with the following details, your name, ROG Ad ID, category and title, we’ll confirm your request and remove your Ad.

Recycle Outdoor Gear (ROG) Terms of Use?

  1. Outdoor Gear only
  2. Individuals and Registered Charities only
  3. No bad or inappropriate language
  4. No duplicate ads
  5. All ads are moderated
  6. All prices quoted in Pounds Sterling
  7. Suspicious or illegal items will be removed
  8. ROG reserves the right to edit or remove any ad

Where can I read all the “small print”?

Other than the Recycle Outdoor Gear (ROG) terms and conditions there is no small print.
Use of or access to Recycle Outdoor Gear (ROG) constitute acceptance of the Terms of Use.
Recycle Outdoor Gear (ROG) is not responsible for any items swapped, sold, bought or donated, or any transactions between parties.

How does ROG use my personally identifiable information?

We only use your personal information to administer ROG Ads. Your email address will not appear in your ROG Ad, but we will relay enquires to it. We won’t disclose your personal information to any third party.

Can I post my ROG Ad in more than one category?

Where appropriate, you can submit your ROG Ad in a maximum of two categories. We reserve the right to remove duplicate ads.

What is the best way to title my ROG Ad?

Try and include the brand name and what it is e.g. (North Face Ladies Fleece). Do not put the price in the title. Don’t use all caps, upper case or strange characters e.g. (%&”*).

Can I display a photo in my ROG Ad?

Yes, you can submit one photo in jpg format with a maximum file size of 4MB.

I noticed an error in my ROG Ad what should I do?

Complete this form with your name, ROG Ad ID, category, title and the changes you want to make and we’ll do the rest.

How long is a ROG Ad valid?

All ROG Ads are valid for 90 days. If you wish to delete your ROG Ad before this time complete this form with your name, ROG Ad ID and title and we’ll do the rest.

What outdoor gear can I put on ROG?

Most preloved gently used unwanted outdoor clothing and equipment. If you can post your ad in an ROG categories you are probably OK. However we reserve the right to not post or alter any ad. You cannot list anything with an engine, weapons of any description, hunting and fishing gear, BBQs and any real estate.

How long will it take before my ad appears on ROG?

All ROG ads are moderated within 24 hours of posting.

Is my personal information secure and won’t be passed to a third party?

We treat your personal information with the highest standards of security and confidentiality. We never sell or give any personal information we have about you to any other company. You can rest assured that your personal information is safe with us.

 

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